Escalation Services

Our Escalation Services will cover all Microsoft Software including Office 365 , Azure , Exchange, SharePoint , System Center , Skype For Business. You can call us to get the support from Microsoft MVPs , Microsoft Ex-MVPs , and Microsoft Ex-Employees. We are maintaining the quality of services which will resolve your issues quickly.

Escalation Services for Microsoft & Cisco Technologies

Connate team has experienced that escalation service providers across the Globe have a long queue and often customer needs to wait for the couple of hours getting connected to get the technical support representative and after getting the customer representative, it takes a long time to resolve simple issue or customer resolves it before getting the representative. Overall, we have seen the customer is losing some important business due to this delays or losing their jobs. So, we decided to help the world and started our “Escalation Services for Microsoft and Cisco Technologies”.

Our Escalation Services will cover all issues related to Cisco and Microsoft Software including Office 365, Azure, Exchange, SharePoint, System Center, Skype For Business. You can call us to get the support from Microsoft MVPs, Microsoft Ex-MVPs, Microsoft Ex-Employees and Top level Microsoft and Cisco proven Experts. We are maintaining the quality of services which will resolve your issues quickly. We believe in time is money which is the simple logic to understand best expertise will resolve your issue quickly and slow resolution will add extra bills, loss of business and loss of jobs.

We can guarantee you to bring your services back in the production within your priority 1 SLA of 4 hours.

This service offers the following 2 simple plans:


Prepaid Escalation Services:

  • Minimum 50 hours’ contract.
  • All the application and services information will be shared.
  • Customer identification will be provided for the immediate start of the support.
  • White collar service with 1000 or more hours.
  • Includes Further Escalation to Microsoft Product Support Services.
  • Hourly rate of USD $150 hour + tax is applicable.

Emergency Escalation Services:

  • No need to buy hours and just engage us during the emergency or disaster or outage.
  • First Time customers will take some extra time to setup.
  • Includes Further Escalation to Microsoft Product Support Services.
  • Issue prevention Guidance and Recommendations.
  • Hourly of USD $250 hour + tax is applicable.
 : +1.323.489.8001

 : info@connatepeople.com

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